Damaged or Incorrect Items
In the rare event that an item arrives damaged or incorrect, please contact us within 48 hours of delivery at [[email]]. Once verified, we will gladly arrange a replacement or issue a full refund, including shipping.

Final Sale Items
Items marked Final Sale, custom pieces, or bulk orders are not eligible for return or refund unless a manufacturing defect is present.

Our Commitment
We believe in transparency, craftsmanship, and respect for our customers. Our policies are designed to ensure fairness while maintaining the exceptional quality and service standards our brand represents. If you have any questions prior to purchasing, we encourage you to contact us at [[email]]—we are always happy to assist.

Returns & Refunds
We take great care in crafting and selecting each piece we offer, and your satisfaction is important to us. If for any reason your purchase does not meet your expectations, we are pleased to offer returns under the following conditions:

Return Window:
Returns are accepted within 14 days of delivery, provided the item is unused, unworn, and in its original condition and packaging.

Refund Amount:
Approved refunds apply to the product price only. Shipping and handling fees are non-refundable, as these costs are incurred at the time of shipment.

Restocking Consideration:
A modest restocking or handling fee may be deducted from the refund to cover inspection, processing, and packaging.

Return Shipping:
Customers are responsible for return shipping unless the item arrives damaged or an incorrect item was sent.

What are your rings made of, and how should people take care of them so they last?

Tungsten carbide rings are prized for their weight, shine, and extreme durability—but a little care will keep them looking elegant for years. Here’s how to care for them properly:

Everyday Care
Clean gently: Use warm water, mild soap, and a soft cloth or soft-bristle toothbrush. Rinse well and dry with a lint-free cloth to restore shine.
Wipe after wear: Oils, lotions, and soap residue can dull the surface over time. A quick wipe keeps the ring brilliant.

What to Avoid
Avoid harsh chemicals: Remove your ring when using bleach, ammonia, chlorine, or strong household cleaners. These won’t scratch tungsten easily, but they can damage finishes or inlays.
Limit heavy impact: Tungsten is extremely scratch-resistant but brittle. A sharp impact (like dropping it on tile or concrete) can cause cracking or chipping.
No polishing machines: Tungsten cannot be resized or traditionally polished like gold or silver. Machine polishing can damage coatings.

Storage
Store separately: Keep your ring in a soft pouch or lined jewelry box to prevent it from damaging other jewelry.
Avoid extreme temperature changes: While rare, rapid thermal shock can weaken the ring.

Special Finishes
Black or coloured tungsten: These use PVD coatings. Treat gently—avoid abrasives, as the colour won’t scratch easily but can wear with misuse.
Inlays (wood, opal, carbon fibre): Keep dry when possible and avoid prolonged water exposure.

Long-Term Tips
Tungsten carbide will not tarnish or fade.
It’s hypoallergenic and ideal for daily wear.
If damaged, tungsten rings are typically replaced rather than repaired due to their hardness.